COMMON QUESTIONS & ANSWERS
Q: How is the product shipped?
We take great care to package the map so that it does not get damaged along the way. Plastic wrapping, corner protectors and thick boxing are standard.
If there are any issues, contact us and we will ship a replacement or refund your money.
Q: What is the map made of?
There are three layers of cut MDF (3mm depth each) representing the streets, land and water. These layers are then bound together permanently.
Q: Can the map be hung?
Yes, the map is light enough to be easily hung and the frame is equipped to do as such with hooks in the back.
Q: Will the product be exactly as shown?
Yes. There are small variations with anything made in small batches, but for the most part, they are as depicted in photos.
Q: Where do you ship from?
All orders ship from Toronto, Canada via FedEx ground for US/Canadian orders, and FedEx International Express shipping for all other nations. There are no duty payments - guaranteed.
Q: I want to order multiple, but some cities are sold out. How will such an order ship?
Pieces are shipped as they become available. So if your order has two available cities and a sold out city - the two available cities will ship now while the final one is being made. Once ready, the final city will ship seperately.
Q: Do you do custom work?
At this point, we only take suggestions for future destinations that we can add to the collection.
Q: I have an unanswered question - how can I contact you?
We reply the same day. Just email us at firstname.lastname@example.org. Cheers!